(Annapolis, MD) - SEVEN12 Management announces the promotion of Courtney Truelove from Senior Membership Manager to Director of Membership. Her commitment to member relations for SEVEN12's clients has increased loyalty and utilization of member benefits. In this new role, Courtney will continue to oversee all aspects of membership while focusing her attention on value.
"I plan to increase membership engagement and retention within each association," Courtney said. "My most gratifying client experience is seeing a smile on our members' faces and knowing that I played a role in helping them."
Courtney will work closely with Leadership to further develop and implement strategies to enhance the member experience.
"In addition to ensuring SEVEN12's client retention rates exceed annual retention rates, Courtney also attracts new members every year," said Molly Alton Mullins, SEVEN12 CEO & Chief Strategist. "With Courtney's hard work, expert technical acumen, and superior member engagement efforts, there is no end in sight for what she can accomplish for our clients," Molly adds.
Aug 27, 2021 12:53:19 PM / by Terra Sheppard
Written by Terra Sheppard
A communications connoisseur, Terra brings years of marketing, mentorship, and event management experience to the growing Marketing team. She is delighted to use that experience to provide quality, informative messaging to all of SEVEN12’s clients.